Frequently Asked Questions
Everything you need to know about your PiPi Tea experience.
Where does PiPi Tea source its tea leaves?
We source our premium leaves directly from sustainable, high-altitude estates in Fujian, Darjeeling, and Uji to ensure authentic flavor and ethical harvesting practices.
How should I store my loose leaf tea to keep it fresh?
To maintain peak freshness, store your tea in a cool, dark place inside an airtight container. Avoid exposure to heat, light, and strong odors which can degrade the delicate oils.
What is the standard shipping time for orders?
Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Can I return tea products if I don't like the flavor?
Due to food safety regulations, we cannot accept returns on opened food items. However, if there is a quality issue or shipping damage, please contact us within 14 days for a replacement or refund.
Are PiPi Tea products organic and pesticide-free?
Yes, we prioritize health and quality. All our blends undergo rigorous third-party testing to ensure they are free from harmful pesticides and meet organic certification standards.
Do you offer wholesale opportunities for cafes and restaurants?
We certainly do! We offer bulk pricing and custom blending services for hospitality partners. Please reach out via our 'Wholesale' page for more information.